Holiday Return Policy: 

Regular-priced items purchased between November 1 and December 24 can be returned for an exchange or Store Credit. Items must be in original packaging with tags attached and require a receipt. 

For mail returns, items must have an authorization number and be postmarked by January 9. Once received a credit will be issued to the original purchaser unless otherwise agreed upon.

Note: This extended return policy does not apply to sale items, promotions, or discounted merchandise.

 

Anne’s on the Avenue has an EXCHANGE ONLY policy. We will accept exchanges within 7 days of shipment receipt, unworn, unwashed, with original tags intact. Exchanges are shipped at the cost of the sender.  All exchanges must be authorized by us. Please email snr@annesontheavenue.com for an authorization number. All unauthorized exchanges will be refused upon receipt.  The authorization number must be prominently displayed on the outside of the shipping label.

Return Address:

Anne’s on the Avenue 1695 Manning Rd. Tecumseh, Ontario N8N 2L9

Sale or Discounted merchandise is FINAL SALE.

Exchanges shipped from the USA: Customers must make sure to indicate clearly “RETURN OF GOODS” and declare a low value on the parcel to be exempt from custom/duty fees. Anne’s on the Avenue is NOT responsible for any fees encountered due to the customer’s failure to comply with the policy.

Exchanges shipped from outside Canada or the U.S.A : All exchanges shipped form outside North America must be shipped via the post office and NOT a private company. Customers must make sure to indicate a low value (under $100) on the parcel. Following this procedure will eliminate the risk of incurring any custom /duty fees. Anne’s on the Avenue is not responsible for any fees encountered due to the customers failure to comply with the policy.