This Online Purchase Policy governs purchases made through the annesontheavenue.com.

Contact Us

For Product or Online Order related inquiries please contact us via email or phone at 519-979-7735.

Please note we are available Monday-Friday from 10AM-6PM (EST), Saturday 10AM-5PM (EST), and Sunday 12PM-4PM excluding holidays.

Temporary Business Hour Tuesday – Saturday 11-4 Sun-Mon- CLOSED

Returns/Exchanges

Anne’s on the Avenue has an EXCHANGE ONLY policy. We will accept exchanges within 7 days of shipment receipt,  unworn,  unwashed, with original tags intack. Returns are shipped at the cost of the sender.  All exchanges must be authorized by us. Please email snr@annesontheavenue.com for authorization number. All unauthorized exchanges will be refused upon receipt.  The authorization number must be prominently displayed on the outside of the shipping label.

Return Address :

Anne’s on the Avenue 1695 Manning Rd Tecumseh Ontario N8N 2L9

Sale or Discounted merchandise is FINAL SALE.

Exchanges shipped from the USA: Customers must make sure to indicate clearly “RETURN OF GOODS” and declare a low value on the parcel to be exempt from custom/duty fees. Anne’s on the Avenue is NOT responsible for any fees encountered due to the customer’s failure to comply with the policy.

Exchanges shipped from outside Canada or the U.S.A : All exchanges shipped form outside North America must be shipped via the post office and NOT a private company. Customers must make sure to indicate a low value (under $100) on the parcel. Following this procedure will eliminate the risk of incurring any custom /duty fees. Anne’s on the Avenue is not responsible for any fees encountered due to the customers failure to comply with the policy.

Shipping and Delivery

Orders are processed and delivered Monday through Friday, excluding holidays. Please allow delivery of 10 business days and up to 14 days if you are outside of Canada. Anne’s on the Avenue cannot be responsible for unanticipated delays. You will be responsible for all shipping cost and any additional duties or excise prescribed by your home country.

Shipping Methods and Fees

Once your order is placed and confirmed, an Anne’s on the Avenue representative will package your order and contact our preferred shipping carrier. The carrier will weigh and measure the parcel and provide us with an exact price. This price will be billed to the credit card you used to place your order. If you are located outside of Canada, please be aware that there may be additional brokerage fees or duties. These fees will be your responsibility and will be collected/charged by the shipping carrier. You will receive an email confirmation confirming your shipping costs and the carriers anticipated arrival date -to your location, and a tracking number so that you are able to track your parcel(s).

Tracking

A shipping confirmation is e-mailed to you as soon as your purchase has been issued a tracking number . This will allow you to track the status of your shipment. Please note that it may take 2-3 business days for tracking information to become available. We will e-mail a delivery confirmation once we receive notification that your purchase has been shipped.

To ensure the security of your delivery, a tracking number for each delivery is maintained. If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation, packaging and contact us immediately by sending us an email.

Changes/Cancellations

If you wish to cancel or modify your order, please send an email promptly. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified.

Product Availability

All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we cannot fulfill your order.

Pricing

Prices displayed on the Anne’s on the Avenue website are quoted in Canadian dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we cannot contact you, we will treat the order as cancelled.

The title to any products you order on this website, and risk of loss, or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.

 Payment

Anne’s on the Avenue accepts the following forms of payment for online purchases:

  • Visa
  • MasterCard
  • Amex

The transaction will be charged to your credit card only after we have verified your card details and received credit authorization.

Sales Tax/Duty

Anne’s on the Avenue charges provincial, federal, and harmonized taxes on online transactions, as required by applicable laws.

Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free from human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Governing Law and Jurisdiction

The statutes and laws of the Province of Ontario, Canada, without regard to conflict of law provisions, will apply to all matters about on-line purchases between you and Anne’s on the Avenue. You agree that any and all disputes, claims, or controversies arising out of or related to the above terms shall be submitted to the exclusive jurisdiction and venue of the state and federal courts located in Toronto, Ontario.

Thank you for visiting our Web Site (“Site”). YOU SHOULD READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS SITE. These Legal Conditions govern the use of and access to this Annesontheavenue.com’s website.

Your use of this Site is governed by the following terms of use (“Terms”). If you do not agree with all these Terms, please exit this Site. By using this Site, you agree to comply with and to be bound by these Terms, including the privacy policy and, when you make an online purchase, the purchase information. Anne’s on the Avenue’s reserves the right to, from time to time, change these Terms at its sole discretion. By using this Site after any such change, you agree to comply with, and are bound by, the Terms as changed.

Copyright, Trademark and Other Intellectual Property Protection

Links

This Site may contain links to other websites. Anne’s on the Avenue is not responsible for the availability of, or any content or material in, or obtained through, any such sites. Anne’s on the Avenue does not, by linking to another site, or by making reference to any third-party information, products or services, endorse those sites, or materials. Any questions or comments about any other site should be addressed to the operator of those sites. No linking to this website is permitted without Anne’s on the Avenue prior written permission.

Disclaimer

Material in this Site may contain inaccuracies or typographical errors. Anne’s on the Avenue is not liable or responsible for any inaccuracies or errors, or for any loss or damage caused by or arising from any user’s reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and materials in this Site are the subject to change at any time, and from time to time, without prior or subsequent notice.

No Warranties

This site and the contents of this site are provided on an “as is” and “as available” basis. Anne’s on the Avenue makes no representations or warranties of any kind, express or implied, including, but not limited to, warranties of title or freedom from malicious programs (such as viruses, worms, or trojan horses) or implied warranties of merchantability or fitness for a particular purpose, about this site, or its contents and expressly disclaims any representations and warranties. Anne’s on the Avenue does not represent or warrant that the information contained in this site is accurate, complete, or up-to-date, that this site is free from defects or that any defects will be remedied. You agree, by using this site, that your use of this site is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use on this site, and that Anne’s on the Avenue shall not be responsible or liable for any damages of any kind arising out of, caused by, or related to your use of this site. Where applicable law does not allow the exclusion of implied warranties, some or all the foregoing disclaimers of warranty may not apply to you.

Limitation of Liability and Indemnity

In no event shall Anne’s on the Avenue be liable for any actual, direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any other damages even if Anne’s on the Avenue has been earlier informed of the possibility of such damages, whether in an action under contract, tort, or under any other theory, arising out of or about the use, inability to use, or performance of the information, products and materials on this site. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all the above limitations may not apply to you.

Anne’s on the Avenue shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these legal conditions if the same is wholly or partly caused by circumstances beyond our reasonable control.

You agree to defend, indemnify, and hold harmless Anne’s on the Avenue, its affiliates and their officers, directors, employees, from and against all claims, damages, losses, costs, and expenses, including, but not limited to, reasonable attorneys’ fees and court costs, arising from or related to your use of this Site.

All materials on this Web Site (the “Site”), and the Site itself, are protected by copyrights, trademarks, and/or other intellectual property rights. These materials are owned by Anne’s on the Avenue or its subsidiaries or affiliates or used with permission of their owners. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, trade dress and other materials in this Site, as well as the software used in the design and development of this Site. All rights are reserved, worldwide.

The materials in this Site are displayed for informational, promotional, and sale of merchandises purposes only. This Site is solely for private, personal, and noncommercial use by you. You may download or copy materials in this Site solely for your personal noncommercial use. You do not obtain any right, title or interest in any material or software because of any such downloading or copying. You may not reproduce (except for your personal noncommercial use), publish, transmit, distribute, display, remove, delete, add to, otherwise modify, create derivative works from, sell or participate in any sale of, this Site, any of the materials in this Site, or any related software. Any other use of materials on this Site, including reproduction for purposes other than your personal noncommercial use, modification, distribution, or republication, without the prior express written permission of Anne’s on the Avenue, is strictly prohibited.